Terms and Conditions

1. Introduction

These Terms and Conditions govern your access to and use of our website and all related services, including browsing, purchasing products, placing orders, and interacting with our support team. By using our website, you agree to comply with these Terms and Conditions, our Privacy Policy, and all applicable Canadian laws.

If you do not agree with any part of these Terms, please discontinue use of our website.

2. Website Ownership

This website is owned and operated in Canada, and all data is hosted on Canadian servers. All content on the site—including images, text, design, graphics, product descriptions, and logos—is the property of our business or licensed parties. Unauthorized copying, distribution, or use is strictly prohibited.

3. Use of Website

You may use the website only for lawful purposes, including:

  • Browsing products

  • Placing orders

  • Managing your account

  • Contacting customer service

You agree not to:

  • Interfere with website security

  • Attempt unauthorized access to servers or databases

  • Misuse the website for fraudulent or illegal activity

  • Copy or scrape content without permission

We reserve the right to refuse service or terminate access at our discretion.

4. Product Information

We strive to provide accurate product details, pricing, and images. However:

  • Product availability may vary

  • Seasonal products and fresh floral items may differ slightly from the website images

  • Substitutions may be required due to supply conditions (we will match value, style, and color as closely as possible)

Prices are subject to change without notice.

5. Order Placement and Acceptance

When you place an order:

  • You confirm that all provided information is accurate

  • You authorize charging of your selected payment method

  • You acknowledge that order acceptance is subject to product availability and delivery feasibility

We reserve the right to cancel or decline an order if:

  • The address is outside our delivery range

  • Payment cannot be verified

  • Fraud is suspected

  • Inventory is unavailable

If an order is cancelled, we will notify you and issue a refund if applicable.

6. Payment and Billing

We accept payments through secure third-party gateways such as Stripe, PayPal, or other approved processors. All transactions are encrypted and protected under SSL security. We do not store full credit card details on our servers.

You agree to provide accurate and complete billing information and authorize charges for the full order amount.

7. Delivery Policy

We offer delivery within Calgary and surrounding areas. Delivery timelines may vary depending on:

  • Weather conditions

  • Traffic delays

  • Recipient availability

  • Seasonal demand

We will make reasonable efforts to deliver on your selected date. If a recipient is unavailable, the driver may:

  • Leave the order at a safe location

  • Leave with a neighbour (when appropriate)

  • Contact the customer for further instructions

Re-delivery fees may apply if the original delivery cannot be completed.

8. Substitution Policy

Due to seasonal availability and supply conditions, substitutions may be required for:

  • Flowers

  • Colours

  • Containers

  • Gift items

Any substitutions will match the overall style, value, and theme of the original product. Quality will never be compromised.

9. Refunds, Returns & Cancellations

Because our products are perishable:

  • Orders cannot be cancelled after they are prepared or dispatched

  • Refunds may be considered only if there is a clear quality issue

  • A request for replacement must be made within 24 hours of delivery with photo proof

We are committed to customer satisfaction and will resolve issues in a fair and timely manner.

10. Privacy and Data Protection

Your privacy is extremely important. As outlined in our Privacy Policy:

  • All customer data is SSL encrypted

  • Our website is hosted in Canada

  • We do not sell, disclose, or forward personal information to third parties

  • Order information is kept strictly confidential

See our Privacy Policy for full details.

11. Intellectual Property Rights

All website content—including product images, logos, descriptions, and design—is protected by copyright and trademark laws. You may not reproduce or use any content without written permission.

12. Limitation of Liability

To the maximum extent permitted under Canadian law, we are not responsible for:

  • Delivery delays caused by weather, traffic, or external factors

  • Incorrect addresses or instructions provided by the customer

  • Allergic reactions to flowers or plants

  • Losses resulting from website downtime or technical issues

Our liability is limited to the amount paid for the order in question.

13. External Links

Our website may include links to third-party websites. These sites operate independently, and we assume no responsibility for their content, policies, or security practices.

14. Changes to Terms and Conditions

We may update these Terms and Conditions at any time. The latest version will always be posted on our website. Continued use of the website indicates acceptance of any changes.

15. Contact Information

For questions, concerns, or support related to these Terms and Conditions, please contact us:

Email: yycflowershop@gmail.com
Phone: (403)712-0111