Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, protect, and safeguard personal information when you visit our website or place an order with us. We are committed to maintaining the highest standards of privacy protection and data security for all customers in Canada and worldwide.

Our website is hosted locally in Canada, ensuring that your data remains within Canadian jurisdiction and complies with applicable Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to process your order, deliver products, and provide high-quality customer service. This includes:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Billing address

  • Order notes and card messages

  • Payment-related information (processed through secure third-party payment gateways — we do not store full credit card details)

We may also collect non-identifying data such as browser type, device type, IP address, and pages visited for analytics and website optimization.

3. How We Use Your Information

Your information is used strictly for the following purposes:

  • Processing and fulfilling orders

  • Contacting you regarding order status or delivery updates

  • Providing customer support

  • Improving website functionality and user experience

  • Internal record-keeping and accounting

  • Fraud prevention and security monitoring

We do not use your personal information for unsolicited marketing unless you explicitly opt in.

4. No Disclosure or Sale of Personal Data

We strictly protect your privacy. Therefore:

  • We do not disclose, share, sell, rent, or trade any customer information with third parties.

  • We do not forward your order details, delivery details, or personal data to external parties except service providers essential for order processing (e.g., payment processors), and only under strict confidentiality.

  • Your personal information is used solely for our business operations and customer service.

5. Secure Hosting and SSL Encryption

Our website is fully protected with SSL encrypted security (Secure Socket Layer). This ensures:

  • All personal data transmitted between your browser and our servers is fully encrypted

  • Payment information is processed securely through certified payment gateways

  • Data is stored within a Canadian-hosted environment with secure access controls

We continuously monitor and update our systems to maintain strong protection against unauthorized access, data breaches, malware, or cyber threats.

6. Data Storage and Retention

We retain your information only for as long as needed to:

  • Fulfill your order

  • Provide customer service

  • Meet legal, accounting, or tax requirements

After that, data is securely archived or deleted in accordance with Canadian data protection regulations.

7. Cookies and Analytics

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Remember your preferences

  • Analyze browsing behaviour to enhance website performance

These tools collect anonymous, non-personal statistics and cannot identify individual users.

You may disable cookies in your browser settings. However, certain site features may not function correctly if cookies are disabled.

8. Third-Party Services

We may use trusted third-party service providers such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Website analytics platforms (e.g., Google Analytics)

  • Hosting providers within Canada

These providers follow strict security and confidentiality policies. They do not have permission to use your information for any other purpose.

9. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data (unless required for regulatory purposes)

  • Withdraw consent for marketing communications at any time

To make a request, please contact us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business operations or legal requirements. The updated version will always be posted on our website with the “Last Updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to request access, correction, or deletion of your data, please contact us:

Email: yycflowershop@gmail.com
Phone: (403)712-0111