How to Order
Ordering from Ken’s Florist is designed to be fast, secure, and straightforward. Customers can place an order directly through our website 24/7, selecting the arrangement, preferred delivery date, card message, and any special instructions.
Step-by-step ordering process
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Browse and choose your item
Select from seasonal designs, best-sellers, and occasion collections. Each product page includes clear photos, design notes, and price options. -
Customize your order
Add a card message, choose optional add-ons (where available), and include delivery instructions such as buzzer number, safe drop location, or recipient contact preferences. -
Enter recipient delivery details
Provide the recipient’s name, phone number (recommended for smooth delivery coordination), and full delivery address including unit number and community. -
Choose a delivery date
Pick the date that best fits your schedule. If you need help selecting the best delivery date for an event, you can contact us before placing the order. -
Complete payment securely
We offer multiple convenient payment methods to match different customer needs:-
Credit Card (secure online payment)
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Affirm Installments (pay over time, subject to Affirm approval and terms)
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Interac e-Transfer (instructions provided at checkout or upon request)
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Payment notes (important)
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Online credit card payment is typically the fastest way to confirm your order immediately.
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Affirm allows eligible customers to split payments into installments based on Affirm’s approval process and conditions.
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e-Transfer is available for customers who prefer bank transfer—please ensure the transfer is completed promptly to avoid delays in order processing.
Do You Delivery?
Yes. Ken’s Florist provides delivery every day to homes, condos, businesses, hospitals (where permitted), and other destinations across Calgary and surrounding areas.
Delivery areas we serve daily
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Calgary (all communities/areas)
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Airdrie
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Cochrane
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Chestermere
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Okotoks
Delivery time window
Deliveries are typically completed between 9:00 AM and 7:00 PM.
Delivery timing expectations
To keep delivery efficient and fair across all routes:
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We do not guarantee an exact delivery time unless a timed service is specifically arranged and confirmed (where available).
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Weather, traffic, building access, recipient availability, and seasonal peak days can affect delivery sequence.
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For condos and secured buildings, please provide buzz code/unit number and any access instructions to prevent delays.
Helpful tips to ensure smooth delivery
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Include the recipient’s phone number whenever possible.
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Provide clear notes for parking, concierge, reception, or safe-drop requests.
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If the recipient may not be home, tell us your preferred option (e.g., leave at door, with concierge, or contact recipient).
Will I Receive Confirmation?
Yes. We provide two confirmations so you always know the status of your order:
1) Order Confirmation
After your order is successfully placed, you will receive an order confirmation showing key details such as:
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Order summary (items and add-ons)
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Delivery date and recipient details
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Card message (if included)
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Payment status (when applicable)
2) Delivery Confirmation
Once delivery is completed, we will send a delivery confirmation so you have the most up-to-date status.
How confirmations are sent
Confirmations can be sent via:
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Email
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Text (SMS)
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WhatsApp
We use these channels to ensure customers receive timely updates and can reference the information easily—especially for important occasions and time-sensitive gifts.
Need Help?
If you have any questions about ordering, payment methods, delivery coverage, or confirmation updates, contact Ken’s Florist before placing your order. Our team will help you choose the best option and ensure your order is handled correctly.